Job title: Office Support Specialist
Company: PwC
Expected salary:
Location: Montreal, QC
Office Support Specialist Job Details:
Line of Service Internal Firm Services
Industry/Sector Not Applicable
Specialism IFS – Information Technology (IT)
Management Level Senior Associate
Job Description & Summary A career in Products and Technology is an opportunity to bring PwC’s strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.
Our internal facing team collaborates with the PwC product teams to help operationalize, deploy and automate our technology products. Our team provides white-glove support and runs, operates and maintains the product with the highest level of standards.
What to consider before applying
This role requires presence in the local office and includes occasional after-hours maintenance, troubleshooting and testing.
As a requirement, a Security Clearance is mandatory for all staff who’ll be engaged on these assignments. Prior to applying, please review the website to ensure you meet the eligibility requirements to obtain this clearance. This will become a condition of your employment with PwC should you receive an offer from us.
Meaningful work you’ll be part of
As an Office Support Specialist, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
Assume responsibility for on-site technology support
Work to resolve any incidents on a timely basis; this may involve after-hours support.
Provide after-hours support as required
Liaise with key stakeholders and 2nd/3rd level support staff (external vendors, users, IT staff, and Global support teams) as well as end-users
Quickly grasp new technologies and share knowledge openly including contributing to knowledge repositories
Contribute to and participate in the delivery of customer education programs, communicating technical information appropriate to audiences at varying computer skill levels
Demonstrate strong verbal and listening skills to liaise with local stakeholders and understand and improve their technology experience
Identify and deliver continuous process improvements to facilitate a consistent and positive customer experience through process simplification, automation and issue elimination
Approach issues with curiosity and display an interest in innovation and emerging technologies and continuous upskilling
Assist customers with the use of data analytics and automation tools
Hands-on experience leading and managing projects following a structured project management methodology and approach
Works cross-functionally with team members within the P&T group as appropriate to facilitate the roll-out and deployment of applications
Provide support to other IT Functional team members during the planning, development and execution of technology solutions
Experiences and skills you’ll use to solve
Technical experience supporting hardware and stand-alone and networked applications in a large environment
Experience with procedures for incident, request and asset management as outlined by the organization and ITIL methodology to achieve desired SLA and KPI results
Windows, Mac, iOS and Android operating systems
Laptop and Printer troubleshooting and repair
Office productivity tools,Google apps preferred (document, spreadsheet and presentation software)
Good Understanding of Active Directory and Windows Server management including applying OS and security updates
Experience using data analytics, automation and scripting applications is highly beneficial
Experience supporting a variety of audio-video and video conference equipment is an asset
A demonstrated commitment to valuing differences and working alongside diverse people and perspectives
Why you’ll love PwC
We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This purpose-led work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at .
Your Application to PwC
We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at and visit to learn more about what your recruitment experience could look like.
The most connected firm through activity based working
With connectivity being a key enabler of our strategy, our objective is to become the most connected firm – connected to our clients, our communities and to each other. PwC follows an Activity Based Work model, where our PwC professionals engage in a diverse range of activities from our offices, from client sites, or our homes.
Putting the safety of our people and clients first
At this time, PwC does not require, but strongly encourages, full vaccination in order to access its offices. Some of our clients may require vaccination and other restrictions to be in place to access their premises. You may, therefore, be required to be vaccinated and comply with all other restrictions where applicable.
Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements Not Specified
Available for Work Visa Sponsorship? No
Government Clearance Required? Yes
Job Posting End Date September 26, 2023
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.
Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.
Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.
Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.
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Also, check out Job Opportunities Sponsorship in Canada
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