Job title: APS5 Complaints Officer Federal Government
Company: Randstad
Expected salary: $55.24 per hour
Location: Geelong, VIC
APS5 Complaints Officer Federal Government Job Details:
Have you ever thought about working for Federal Government?
If you’re ready for a challenging and rewarding career in the Federal Government, I encourage you to apply today and be part of a dedicated team making a difference in our community.
Why not contact me today and let me help you find your next adventure!
Feature Role: APS5 Complaints Officer
Job ID: 109317C
Location: Regional Victoria – Geelong
Duration: 12 Months Initial Contract (with extension option)
Salary: $55.24 per hour + 11% Superannuation
Applications Close: Strictly at 2pm on Tuesday 26th September, 2023*
About the Role:
The Internal Reviews and Complaints Branch serves as the primary hub for coordinating internal reviews and complaint resolution processes. Collaborating with participants, providers, internal teams, and external agencies, the branch is dedicated to addressing and resolving complaints promptly, in accordance with this organisations Service Charter. The Complaints Team within the branch generates comprehensive advice, including letters, briefs, and reports, intended for diverse audiences such as Ministers, the Executive Leadership Team, Board, Independent Advisory Council, and oversight bodies.
Key Responsibilities:
- Overseeing the handling of complaints and incidents, which involves assessing, documenting, resolving, referring, and ensuring necessary follow-up.
- Maintaining a high degree of resilience and empathy when addressing escalated complaints, which may involve managing challenging or emotionally charged interactions.
- Providing support to the Complaints Team in addressing day-to-day operational challenges and contributing to the achievement of the branch’s strategic objectives.
What next? The application process:
A cover letter MUST be provided along with any application to me. Please don’t be disappointed if you don’t supply a cover letter and your application is rejected.
To be considered for this role, follow these three easy steps:
- Either apply here or email your current CV quoting the Job ID above to [email protected] to receive a detailed position description and advice on preparing your cover letter (strongly recommended).
- Submit your application, including an appropriate cover letter, before the application deadline listed above.
- Have a confidential discussion with me.
Important Information:
This is a full-time position, Monday to Friday, 7.5 hours per day with a 30-minute break. Hybrid working arrangements are available.
Only Australian citizens are eligible to apply for this Federal Government role.
The application deadline is strictly 2 pm on Tuesday 26th September, 2023*
Late applications will not be accepted.
Contact Information:
For more information or to discuss this role further, please contact Kris Middleton at [email protected] and include the Job ID: (Job 109317C ) in your communication.
Working with Randstad as a Contractor^:
Our Human Forward approach means that you come first.
The advantages to working with Randstad include:
- Dedicated consultant helping you maximise your career journey.
- Exclusive discounts across a range of retail and health businesses.
- Weekly pay and Salary Sacrificing options.
- Newsletters, events and tailored job support.
Additional Requirements:
All applicants selected for an interview will be required to provide a reference check before the interview. Successful applicants will also be asked to consent to a National Criminal History Check as part of the onboarding process for this Federal Government Organisation. Each application will be considered on its merits.
REGVIC2410
*Some job boards require me to list the job for longer than my deadline. For this reason please note the Application Close Date above.
^Note that contractors are paid a loading and are not entitled to holiday or sick pay. Please Consider if this type of work is suitable for you.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
Federal Government, Complaints Officer, APS5, Customer Service, Admin, Administrative, Reporting
Education
Secondary School/High School
Apply for the job now!
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