Job title: Medical Office Assistant

Company: Government of Yukon

Expected salary: $64104 – 74130 per year

Location: Whitehorse, YT

Medical Office Assistant Job Details:

Medical Office Assistant

Mental Wellness and Substance Use Branch

Health and Social Services

Reporting to Administrative Supervisor, this position provides program and administrative assistance to ensure effective and efficient support to programs, services and activities of Mental Wellness Substance Use Branch as they are delivered at the Referred Care Clinic (including the Opioid Agonist Therapy clinic), with both medical office reception and assistant services. The primary responsibility is providing support to the clinic health professionals and the clinic clients/patients, while maintaining the legal and ethical bounds of client/patient confidentiality.

The ideal candidate will have strong interpersonal skills, and the ability to communicate effectively with the public, internal and external stakeholders. In addition, this person needs to have the ability to work in a high-stress environment that may require responding to difficult and aggressive clients (yelling, using, and showing physical and/or verbal aggression).

Essential for this role is an understanding and appreciation that clients access our services during very challenging times in their lives. While it is not the job of the medical office assistant to provide clinical support, it may be your role to provide a listening ear, help connect clients to the services they need while they are in a heightened emotional state, be comfortable working in a medical clinic environment. As the first face of our organization that clients can see, or the first voice they hear when they call, it is critical that you are approachable, friendly, kind and trauma informed.

For more information about this position, please contact: Andrea Abrahamson, A/Manager, MWSUS – Health Services, at (867) 332-3835 or ; we do not accept resumes via email

For assistance on how to apply on this posting, please contact E-Recruitment Client Support at (867) 667-9453 or ; we do not accept resumes via email

For all other questions on this posting, please contact Jaime Strachan, HR Consultant at (867) 332-5768 or ; we do not accept resumes via email

Please do not email resumes to the email addresses above; applications will only be accepted through the E-Recruitment system. Before you apply, please make sure you are eligible by visiting our E-Recruitment website re: applications.

Important Application Requirements

Please submit your resume clearly demonstrating how you meet the following qualifications – specifically – how each of your work experiences and related duties align with the essential qualifications shown below, making sure to use the required month/year to month/year format. Note that selection for further consideration will be based on the information you provide in your resume, not your cover letter. For guidance on how to prepare your resume, please visit our sample resume .

Essential Qualifications

Please submit your resume per the application guidelines above; note selection for further consideration will be based on the information you provide on your resume.

Medical Office Assistant diploma
Experience providing administrative and financial support services in a medical office environment such as record/document management, organizing meetings, invoice/payment processing
Experience providing reception services in a fast-paced Healthcare environment such as booking appointments, relaying communications (phone, email, fax)
Recent experience with applicable electronic medical records systems such as Meditech and Plexi (please list each job they were used in)
Experience working with clients with mental health and substance use disorders would be an asset

Candidates who have education, and experience equivalent to the essential qualifications listed above may be equally considered.

Desired Knowledge, Skills and Personal Suitability

Candidates should have and may be assessed on:

Strong ability to work in a fast paced environment with strict deadlines and high stress
Interpersonal skills with a commitment to client care and customer service
Ability to maintain confidentiality and manage highly sensitive information
Proficient written and oral communication skills
Organizational, scheduling and time management abilities
Proficiency in the use of computers and software such as: MS Word, Excel

Additional Information

Conditions of Employment:

TB Screening
RCMP with Vulnerable Sector
Yukon Class 5 Drivers Licence
WHMIS 2015 (within one month of hire)

Job Requirements

Regular office environment, extended hours on a computer
Occasional need to work outside regularly scheduled hours

Interviews

Interviews are anticipated to be held the first week of October.

Eligibility List

12 months

Post Date

12 September 2023

Close Date

25 September 2023

Job Description
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