Job title: Program and Project Management Sr Analyst
Company: eTeam
Expected salary:
Location: Mandaluyong City, Metro Manila
Program and Project Management Sr Analyst Job Details:
CL101865-Program and Project Management Sr Analyst Program and ProjectMgmtSr Analyst Location: Gateway Tower 2 Shift: 10PM 7PM Overall Purpose: Change Management Coordinator This person will be responsible in ensuring change request tickets are reviewed, developed and implemented on time with appropriate level of quality.He/Shewill focus on changes to business processes, systems and technology, job responsibilities and team structures. Responsibilities: Implement CM strategy which at a minimum includes prioritization, development, communications, training and organizational readiness assessment Understand the significance of the changes within the functional areas to provide information and recommendations regarding expected organization impacts Conduct ongoing reviews to facilitate alignment Facilitate calls involving key stakeholders to discuss, review and agree on all changes that will be implemented Responsible for fostering internal relationships within Client and client teams Coordinate approved change requests to QA team, Documentation Coordinator, and Training team to assess impact on quality audit forms, process documents and training materials Drive implementations of simple changes or those considered as ‘low hanging fruit and facilitate project management when required Manage and promote realistic expectations of the organization with regard to new systems and processes Communicate all implemented changes on a regular and timely fashion Use data management analytics or reporting to compile and track progress of each change request tickets Provide ROI for implemented change requests (i.e.value creation, headcount savings, increased capacity increased working capital etc.) Measure effectiveness of change management plans and make adjustments where necessary Perform other related duties as assigned by GPO, GP Lead and/or Continuous Improvement Manager Basic Qualification: Bachelor’s degree or applicable work experience Minimum 3 years supervisory experience or Quality Assurance (nice to have) /Project Management/Process Improvement role in BPO or Shared Services or any related industry/field focusing on continuous improvement Intermediate level MS Office skills (Excel, Word, PowerPoint and Visio) SharePoint experience Technical writing skills is an advantage Professional Skill Requirements: Excellent facilitation and verbal/written interpersonal communication skills Strong leadership skills ability to influence others indirectly (i.e.without direct line supervision) Highly energetic and enthusiastic in resolving process deficiencies and driving continuous improvement Comfortable in a team environment, with strong group dynamics awareness and collaboration skills, combined with the ability and willingness to communicate with a wide variety of individuals that are geographically dispersed and has differing functional accountabilities Well-developed self-planning and organization skills including ability to work interdependently, prioritize activities, meet commitments and drive results Ability to make quick and smart decisions under pressure Ability to adapt well to change and successfully set and adjust priorities as needed Ability to multitask and successfully operate in a fast paced, team environment Ability/desire to share best practices/key learning Other responsibilities include coordination and collaboration with Global Process Owner/s, Technology team, Quality Assurance team, Documentation Coordinator, Training team, various teams working on Automation, and a larger Operations delivery team.
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