Job title: Service Analyst
Company: The Dairy Farm Company Limited ROHQ
Expected salary:
Location: Metro Manila
Service Analyst Job Details:
DFI Team Brief DFI Tech is an international team of highly talented and motivated people who work on big challenges and complex scalability problems processing millions of orders a year. Collaboration is key to our success which is why we work in cross-functional agile squads with very flat structures where everyone has a say. We work on a large scale, complex systems where you can reach users on a global scale whilst enjoying a high level of autonomy and influence and a flexible working environment. Here you can learn, thrive and become a better engineer. Job Purpose Service Analyst will handle overall production support of business applications involving HR, FInance, Legal and NTP applications. Provide fast response and recovery for application and batch related incidents. Liaise with business users, technical teams and vendors to ensure escalated issues are resolved on a timely basis. Perform root-cause analysis review and implement permanent fix to ensure issues don’t re-occur. Maintain knowledgebase documentation. Key Responsibilities Handles problem isolation and issue resolution for HR, Financial, Legal, NTP Applications Carries out agreed maintenance tasks Works closely with other teams such as developers and technical engineers for the resolution of identified issues Monitors application performance, obtains performance statistics and alert teams to make recommendations for improvement Develop utility programs/scripts to automate repeated manual tasks Develops SQL scripts to extract production data based on user’s requirements Handles deployment of new programs and application patches for Assigned Application Professional Experience/ Qualifications 2+ years of IT & Application support experience. Able to clearly communicate with business user. Basic technical knowledge of Web Application, Database, Windows, Linux Experience in RPA or any Automation Tools Bash/Powershell Scripting Basic Knowledge in HR Process, Finance/Accounting, Procurement A vibrant and international team with multi-cultural and diverse backgrounds Solving challenges with inspiring colleagues in an all hands-on deck environment Management team that recognizes top performers, welcome our newbies. Competitive package, incentives, allowances, insurance, pension and more
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