Customer Service Representative in Canada

Customer Service Representative in Canada


Job title: Customer Service Representative

Company: Nutrien

Expected salary:

Location: Stony Plain, AB

Customer Service Representative Job Details:

At Nutrien, our purpose is Feeding the Future and we do so with safety, inclusion, integrity and results as our core values. Nothing is more important than sending our people home safe, every day.

Nutrien Ag Solutions is the retail division of Nutrien™, the largest crop inputs company in the world. As part of our collective mission of Feeding the Future, Nutrien Ag Solutions provides full-acre solutions through our trusted crop consultants at more than 2,000 locations in North America, South America, Europe and Australia. For more than 150 years, we have been helping growers achieve the highest yields with a wide selection of products, including our proprietary brands: Loveland Products, Inc.; Proven®Seed and Dyna-Gro®Seed; as well as financial, custom application and precision ag services.

We harvest the best. Diverse views and experience make us strong. We look for people who have a safety-first mindset, who are collaborative team players, who deliver on their commitments, act with integrity, and who support inclusion.

Working at Nutrien Ag Solutions will provide you an opportunity to help us raise the expectation of what an agriculture company can be, and grow your career.

What you will do:

Receive customers, answer their questions regarding product availability and commodity/service prices, completes order forms for order given and received payments for sales made

Work with operations staff and customers via telephone, in person, or by email, to complete the product bookings and/or product orders and forward to operations staff for shipment when required

Under the direction of the Branch Manager and/or Assistant Manager, monitors accounts receivable, accounts payable and credit limits

Receive and post payments to customer accounts – while ensuring 100% accuracy

Print Daily Reports as required under Policy and Procedures including the “End of Day Report”, and “Payments Listing”

Reconcile cheque and credit card payments daily

Maintain confidential office records and files covering daily transactions made at the facility that includes customer invoices, stock transfers and shipment notices

Assist with National Safety Code file submission and maintenance and corporate Environment Health and Safety Program, as required

Track staff training, submitting required paperwork to Asmark and completing Monthly Meeting Minutes and/or Site Inspections

Assist with new hire and re-hire paperwork and maintain confidential employee files for each employee as required by the Human Resources Department

Complete administrative correspondence as required; including but not limited to letters, memo’s and emails

Plan and set up branch displays as required

Compile and provide information on items such as stocks in store, product sales, prices, shipments and accounts outstanding as requested by the Branch Manager and/or Assistant Manager

Assist with inventory control by tracking inventory coming in and going out of the location. Prepare stock transfers and product orders as required

Assist with inventory spot checks and monthly/yearly inventory cut-offs

Maintain and order office supplies

Open and distribute incoming mail and packages, and direct outgoing mail on a daily basis

Assist location in the receipt of shipments of supplies and/or inventory

Check shipments for damaged articles, quality and quantity of merchandise received, and places goods in designated storage areas as required

Restock shelves from stock room supplies and, upon approval of the Branch Manager and/or Assistant Manager, orders stock which has reached a low level

Perform necessary housekeeping duties

Perform the responsibilities of other market area positions during staff absences in order to optimize the efficiency of market area operations

Perform other related duties as required

What you will bring:

High school diploma or equivalent required

1+ years previous customer service experience

Driver’s license required

Computer and keyboarding skills; Demonstrated ability in the use of word processing, database and spreadsheet software

Are you a good match? Apply today!

The estimated salary that Indeed, Glassdoor and LinkedIn suggested does not represent Nutrien’s compensation structure.

Nutrien Ag Solutions is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

This job will remain posted until filled. While we appreciate all applications we receive, only candidates under consideration will be contacted.

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At Nutrien, we never stop growing, because our world never does. Our size can help us weather a storm, but with that ability comes a great responsibility—to our growers and customers, our employees and shareholders, our communities, and the planet.

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Also, check out New Fruit Picking Jobs in Canada With Visa Sponsorship 2023


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