Field Service Manager Job Details:

Overview

CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

The Field Service Manager at CNH Industrial will provide hands-on support to Dealer Service Staff at key dealership locations across We are looking for someone with technical proficiency who is customer-friendly and possesses strong understanding of the industry.

The territory for this position is Quebec.

Responsibilities

Partner with dealers and region team to drive best practice behaviors related to Service capability
Engage dealer principal, service management and all levels of the business team to improve service growth, profitability and absorption through training and promoting service standard methodologies
Gain Dealer alignment on targeted reinvestment into facilities, assets and personnel to enhance support capability by product segment (Dealer contracts)
Promote customer satisfaction, market share growth and retention by continuously driving toward a best in class dealer network
Ensure technical support capabilities within Dealerships by promoting focused training requirements and driving outstanding service technician quality to support products sold
Provide Dealers with technical assistance and ensure available technical resources are applied (THD, eTIM, eWarranty, Special Tools, Etc.) to promote expedited repairs and customer satisfaction
Assist Dealers in maintaining required and accurate warranty documentation to ensure effective and ethical warranty recovery practices
Assist dealers with warranty and out of warranty concerns
Coordinate and supervise financial support dollars for assigned territory
Ensure Dealer Product Improvement Programs (PIP’s) are completed
Quantify and supervise emerging product concerns on territory and follow up on to ensure proactive resolution to positively affect customer satisfaction
Manage and report Dealer and Customer interactions proactively as part of developing enhanced product support
Support Corporate and Dealer product support events and farm shows

This position is also eligible for a company vehicle.

Qualifications

Bachelor’s Degree and five (5) years of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
Associates’ Degree and seven (7) years’ of experience in dealer service operations and/or relevant agricultural or construction equipment experience, OR
HS Diploma and ten (10) years’ of experience in dealer service operations and/or relevant agricultural or construction equipment experience
Must have at least one (1) year experience with hydraulic and electrical diagnostics or troubleshooting
Ability to travel about 75%
Must speak both English and French.

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventative care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click for more information!

The annual salary for this position is $76,000-$95,000 (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal “EEO is the Law” poster and its supplement . CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information

If you need reasonable accommodation with the application process, please contact us at [email protected].

Read about our company’s commitment to pay transparency by clicking this link: .

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.
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