Job title: Key Account Client Solutions Manager, D2C/Commerce Vertical
Company:
Expected salary:
Location: Singapore
Key Account Client Solutions Manager, D2C/Commerce Vertical Job Details:
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok’s sponsorship of a visa.
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us
Creation is the core of TikTok’s purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy – a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That’s how we drive impact – for ourselves, our company, and the communities we serve.
Join us.
Our Client Solutions Team helps nurture market accounts through high touch client service and education on solutions, supporting brands in achieving their marketing and business objectives. Cross functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market level insights.
Responsibilities
– Proactively analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to provide optimization suggestions & improve our advertising offerings
– Build and grow client relationships via daily interaction, weekly review, and quarterly strategy planning, and use the opportunity to build trust, educate & influence advertisers
– Provide consultation, strategy, and media plans for advertisers based on their business objectives
– Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign
– Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution
– Monitor and analyze ad campaigns and proactively take initiative to improve results
– Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations
– Innovate on the potential solutions with TikTok Ads. Test, iterate them and build frameworks & best practices around marketing objectives and verticals
– Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns
– Oversee campaign delivery and revenue plus identifying up-sell opportunities with the sales team
– The candidate might also be responsible for some key accounts based in Vietnam. Candidates fluent in Vietnamese preferred but not mandatory
Qualifications:
– 3+ years of experience in performance based campaign management in in-house team, agencies or media side
– Expert in digital marketing channels and products; pro in campaign optimization
– Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA, Appsflyer, Adjust etc
– Experience managing branding campaigns, understanding reach & frequency, and how to measure brand lift
– Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
– Understanding of major advertising success metrics
– Excellent active listening skills and proactive about collaboration
– Adaptability and strong problem-solving skills
– Strong capability to analyze data and identify insight
– Attention to detail and highly organized
– Self-starter and motivated to learn
– Have a passion for TikTok
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
Apply for the job now!
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