IDN Business Manager (Nashville, TN) Jobs In Tennessee

Job title: IDN Business Manager (Nashville, TN)

Company: Philips

Expected salary:

Location: Nashville, TN

IDN Business Manager (Nashville, TN) Job Details:

Job Title IDN Business Manager (Nashville, TN)

Job Description

As an individual contributor, you will serve as the corporate and customer/facility point of contact – managing service escalations, providing reporting, and driving initiatives to ensure best in class service delivery for the supported Integrated Delivery Network (IDN). NOTE: This is a non-sales related opportunity.

Your role:

Communicate the IDN business plan to our stakeholders, providing a link between the tasks and responsibility of field teams, and supporting initiatives to promote higher field productivity with a common objective of customer satisfaction. Own and direct company strategy and outcomes, through the deployment of our IDN service strategy to win over clients.

Manage relationships with customers while working with your sales colleagues to lead the change from an operating paradigm centered on break-fix to one focused on customer solutions. Promote compliance, and operational performance, driving accountability using metrics and analytics. Create and encourage initiatives to change when necessary to maximize productivity, effectiveness, and the successful execution of contractual obligations.

Use cross-functional cooperation and collaboration to identify growth opportunities while managing risk (such install base, multi-vendor, PMCC, US, and CCT leveraging), while driving productivity and managing the IDN business’s financial performance.

You’re the right fit if:

You’ve acquired 5+ years of customer facing experience within healthcare and with routine client interaction (required); in addition to, 5+ years’ experience and understanding of Healthcare Radiology / Medical Imaging equipment (required)

Your skills include proficiency in MS Office (Excel and PowerPoint skills are a must); comfortable facilitating meetings, as well as creating and delivering presentations to key stakeholders

You have a Bachelor’s degree (required).

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this .

You’re an excellent communicator (listening, presenting, concise verbal skills) and collaborator with strong interpersonal skills (build and maintain strong relationships). You are also a well-organized multi-tasker, skilled at working with tight deadlines, establishing priorities, using sound judgement to make decisions and find solutions, and take initiative to diffuse tense situations if needed. Must be flexible on working hours to mirror customer time zones (if needed) and be able to travel to customer locations (as needed).

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won’t stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

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