Project Management – Director (Public Sector/Government) Jobs in New Jersey

Job title: Project Management – Director (Public Sector/Government)

Company: Fiserv

Expected salary:

Location: Berkeley Heights, NJ

Project Management – Director (Public Sector/Government) Job Details:

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title Project Management – Director (Public Sector/Government)

Fiserv is a world-class data and analytics organization delivering the next generation of powerful data insights and decisioning solutions to financial institutions, fintech, consumer/business credit bureaus, government agencies and merchants.

What does a successful Project Management Director do at Fiserv:

• The Project Management Director leads all aspects for a portfolio of Government clients.
• Ensure the day-to-day operations of all clients run smoothly, e.g., monitor data transmissions, call center performance, card production, etc.
• Work cross-functionally with internal teams to ensure timely resolution of all operational issues.
• Function as the SME on operational aspects of the business and product
• Measure and track service metrics, looking for opportunities to improve.
• Work on critical initiatives including, but not limited to, external projects, incident response, process improvement, employee training, and developing/maintaining standard operating procedures.
• Build and analyze data and metrics across the portfolio to manage both the big picture and the details.
• Manage and report on SLA compliance.
• Ensure there is collaboration within Client Services, Implementations, Account Management, manufacturing and other functional areas within Fiserv to provide a best-in-class client experience.
• Participate/contribute to RFPs as needed.

What you will need to have:

• A minimum of three (3) years of experience working as a Project Manager on IT projects involving public sector (State or Federal) reporting practices and environment
• A minimum of three (3) years of experience working as a Project Manager implementing a Fintech offering for a public sector client
• Experience managing large, complex IT projects spanning a multi-year timeline, and requiring coordination of work between multiple entities and contractors in a distributed environment.
• A minimum of ten (10) years or more of project management experience in the public or private sector
• A minimum of ten (10) years of hands-on experience using project management methodologies and associated tools and metrics
• A minimum of ten (10) years of hands-on experience in managing software development projects and/or implementations, including the system development phases associated with design through deployment and full client acceptance.
• A minimum of five (5) years of with experience in communication and relationship management activities with both internal and external stakeholders
• A current Project Management Professional (PMP) credential from the Project Management Institute (PMI)
• A minimum of a bachelor’s degree from an accredited college or university
• Previous Operations experience (5+ years) in business and/or technology
• Strong background in operations and customer service.
• Experience creating transparent analytics and metrics to share internally and externally.
• The ability to work in a fast-paced work environment, multi-task, have strong organizational skills and act as a business owner.
• Must be able to manage multiple clients concurrently and act urgently to meet deadlines.

What would be great to have:

• Preferred industry experience in credit/debit, issuing, installment lending, ATM or financial institution experience.
• Preferred familiarity with processing platforms.
• Public sector experience.

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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