Job title: Apple Financing Agent
Company: Apple
Expected salary:
Location: Austin, TX
Apple Financing Agent Job Details:
You’re a problem-solver that easily connects with customers! You exceed their expectations with your guidance, knowledge, and real passion for technology. You’re enamored by the way things operate, and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You can multitask across systems and applications, analyze, isolate and resolve a variety of complex technical issues, and comfortably navigate a technical environment. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. If this sounds like you, you could be the next Apple Financing Agent! We’re committed to helping employees explore their potential.
Key Qualifications Key Qualifications
- Minimum 2 years professional technical troubleshooting expertise or advanced technical ability
- Experience supporting customers via phone, e-mail, chat, and/or in person
- Passion for customer service and ownership of the customer experience including comprehensive issue resolution
- Able to effectively tailor communication and style to differing audiences
- Able to self manage and work independently in a fast-paced, constantly changing environment
- Thrives on a team where expertise is shared and feedback is welcomed
- Effective time management including ability to multi-task, organize and prioritize
- Able to research and grasp technical information across multiple tools while talking with customers
- iOS, Smartphone, Tablet, PC or Mac experience
- Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
- Makes space to listen, learn, and amplify diverse perspectives and experience
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
Description Description
We expect everything from an Agent that our customers do and we want Apple to be a reflection of the world around us. As an Apple Financing Agent, you’ll be supporting payment solutions on many of our popular products, from iPhones to iPads to MacBooks to desktop Macs. As our customers’ first point of contact, you’ll be the friendly voice of Apple, providing world-class customer service, troubleshooting, and technical support. We’ll rely on you to listen to our customers and use your technical expertise, creativity, and passion to meet their needs – and remind them that behind our great products are amazing people. We believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. We’ll train you to be the best. As an Apple Financing Agent, you will provide basic to complex technical support for customers using payments on associated components including all Apple hardware and software products. You will be working with Apple’s customers over the phone to assist with problem isolation and resolution, using your best judgment within Apple’s defined practices and procedures. Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. You will also: -Research and resolve Apple Financing related customer inquiries including pre-sales and post-sales technical support needs -Troubleshoot issues across macOS, iOS, and watchOS -Create and track technical issues while you retain customer issue ownership in order to provide timely follow up with customers -Navigate a variety of support tools while maintaining effective communication and ensuring the highest level of quality in every interaction -Collaborate with cross-functional groups and external financial partners to resolve standard to slightly complex billing issues -Maintain an ongoing skilled knowledge of diverse technologies
Education & Experience Education & Experience
Requires minimum of AA/AS degree or equivalent work experience
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