Job title: Front of House 2 (with Time Clock)
Company: Great Harvest
Expected salary:
Location: Friendswood, TX
Front of House 2 (with Time Clock) Job Details:
Great Harvest Bakery Cafe
Friendswood, TX
Job Description
Customer Service
ABOUT GREAT HARVEST FRIENDSWOOD
We are looking to build a team that aligns with our vision of creating healthy and delicious products, welcoming customers and providing them with excellent service, and investing in our community.
OUR VISION
We strive to be a bakery known for our excellent baked goods and incomparable customer service. We serve as a generous, authentic contributor within our community and provide an unrivaled place to gather as friends and family to strengthen meaningful relationships. Our products make people feel good about themselves and enhance their choices to create a healthy lifestyle.
We value family and genuinely include all people with a desire to be a force for good in their lives. Our bakery café reflects these values through equality in collaboration, investment in team members, and involvement in our community. We will leave our corner of the world a better place than we found it.
PURPOSE
To provide Excellence in customer service by consistently serving each customer with a smile, getting to know each customer well and being able to sell them the outstanding Great Harvest breads and other products with knowledge and ease. To maintain a fast pace at the counter and throughout the store while serving customers or cleaning. To lead by example, be cross-trained in several positions and to handle minor problems when the owner is not in the bakery.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Exhibits JOB AND PRODUCT KNOWLEDGE sufficient to merchandise breads and other products for sale to customer.
Exhibits ENERGY sufficient to maintain a continuous high-level of productivity and enthusiasm while on duty and possesses the stamina to work the early-morning shifts or long afternoons regularly.
Exhibits STRESS TOLERANCE sufficient to perform duties with a positive attitude, even when faced with difficult or unusual pressures or circumstances.
Exhibits ORGANIZATIONAL SKILLS sufficient to ensure that each customer is waited on within required timeframe, orders are organized and filled each day, breads are shelved and labeled with accuracy, sales area is kept clean and uncluttered without slowing down the production flow.
Exhibits INITIATIVE sufficient to perform assigned duties without regular reminders; and sufficient to be actively engaged in improving the atmosphere of the bakery.
Exhibits COST CONSCIOUSNESS sufficient to eliminate mistakes that would create non-sellable products.
Exhibits COMMUNICATION SKILLS sufficient to effectively give and receive information to customers, co-workers and management; and sufficient assertiveness to make needs and concerns known in a constructive way.
Exhibits LEADERSHIP SKILLS sufficient to lead by example, constructively direct the work of fellow employees and handle problems when they arise and Meredith is not present.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES include the following. Other duties may be assigned as needed:
Approach all aspects of job with the following priorities in mind:
Customers always come first… they must be acknowledged and served with a sense of urgency! All customers are greeted with a smile and in a friendly manner within two (2) seconds of entering the store
customer/sales area must be kept neat and clean
Follow and observe all Food Handling Guidelines
Chores must be done routinely and consistently–prep, bagging, cleaning, etc.
Serve customers in a patient, cheerful way that reflects how we value our customers, our bread, and our business.
Prioritize all chores with product quality and presentation in mind…bagging and merchandising/display of product is the top priority in chores.
Handle all cash transactions with 100% accuracy; handle cash according to policy! Be efficient and proficient in all aspects of cash register operation– gift certificates, coupons, misrings, etc.
Handle all products as if they were worth 10 times their price– handle and package with care.
Hustle at all times…moving fast yet neatly and safely.
Answer phones in a way that is consistent with our standards of customer service, using a friendly and cheerful voice.
Develop a sharp sense of product knowledge using assigned materials and training sessions to be able to satisfactorily answer customer’s questions — be a bread expert!
Take special orders properly. Name and phone # of orderer are a must. Organize orders so that production staff can fill every order on its due date.
Clean the store using checklists to our standards.
Make every effort to offer our customers service above and beyond the call of duty–before we open, after we close, help to car, deliver if possible, etc.–to establish our store as excellent in customer service.
Help out in any assigned “Winning Hearts” projects or events.
Adhere to the dress code.
Be available extra hours during holiday seasons (Easter, Thanksgiving and Christmas at a minimum).
Essential functions are job duties which are critical or fundamental to the performance of the job. The term does not include functions which are performed on an occasional basis, performed by some but not all persons in the position or that are of only marginal importance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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