Job title: ServiceNow Developer
Company: Merkle
Expected salary:
Location: Philippines
ServiceNow Developer Job Details:
Company Description We Dream. We Do. We Deliver. As a full-service, data-driven customer experience transformation, we partner with Top 500 companies in the DACH region and in Eastern Europe. Originally from Switzerland, Merkle DACH was created out of a merger Namics and Isobar – two leading full-service digital agencies. Our 1200+ digital enthusiasts are innovating the way brands are built, through providing expertise in Digital Transformation strategy, MarTech platforms, Creativity, UX, CRM, Data, Commerce, Mobile, Social Media, Intranet and CMS. We are part of the global Merkle brand, the largest brand within the dentsu group, who shares with us a network of over 66,000 passionate individuals in 146 countries. Job Description Job Description Under the management of the ERP Platform Owner, concerning the Release manager and IS project managers, build the necessary tasks to support the ongoing project. You will manage the general support, administration, and maintenance of the ServiceNow platform and associated applications. You will perform daily development, support and maintenance, work with the functional team to develop solutions in ServiceNow CSM, and coordinate development efforts within the admin team. You will work with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams. You will develop training plans for end-users and customizing the platform to meet evolving organizational needs. You will develop, configure, and improve core and custom applications and work directly with end users to resolve support issues. You will also monitor the health, usage, and compliance of ServiceNow and developing system integrations and process automation. You must create and configure business rules, UI policies, UI actions, client scripts, and ACLs. You must create and configure notifications, UI pages, UI macros, script includes, formatters. You will guide the development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness. Lastly, they will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards. Qualifications Qualifications Minimum 3 years of hands-on experience with ServiceNow, especially Customer Service Management, Flow Designer, and Integration Hub Experience in translating process designs (BPMN) into workflow solutions in ServiceNow. Ability to configure and extend (coding) ServiceNow capabilities. Ability to take the initiative and shape the design of current ServiceNow solution. Experience with ServiceNow Robotic Process Automation, Document Intelligence, and App Engine is a big plus. Domain knowledge of or experience working on accounting processes ServiceNow. System Administrator Certification. Knowledge of technical architecture activities. Knowledge of Microsoft Windows and Microsoft Office tools. Very good written and spoken English, ability to work and communicate in this language with customer support and other remote contacts (providers and editors), through video conferencing. React to the changes in Proof of Concept contexts, flexible and comfortable to work in an agile context. Curious and familiar with new technologies, concepts, or IT products. Independent and able to propose several solutions according to the functional demands to which any developer must respond. Very good oral and written communication. Rigorous, organized, and structured. Strong integration and teamwork skills. Additional Information We work with highly motivated people, who support and enrich each other. We live the possibilities of the digital world through home office, meaning you can work anywhere with flexible (annual) working hours. We also value face-to-face exchanges – coffee or tea, biscuits or fruit are all welcomed on board and shared throughout our offices. If you ever feel the need to take a break from the digital world, we love to get hands on together and use pens, paper, and whiteboards for brainstorming sessions. Need to clear your head Hit the foosball table, PlayStation, massage bench or yoga mat. For networking and (brain) food, we offer regular exchange formats, like meetings, tech labs and more. Not enough We are full believers in education and support training, whether it be internally or externally. We support you. If you feel inspired by us, we’ll probably be inspired by you. Join us now and apply online to make sure we match each other’s expectations. We value diversity and are committed to creating an inclusive environment. We welcome all qualified candidates – regardless of your gender or background, please indicate your salary expectations and possible entry date. We look forward to hearing from you!
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